STD/STI at Home Test Kits FAQ
Covid-19 at Home Test Kits FAQ
Male Hormone at Home Test Kits FAQ
Female Fertility at Home Test Kits FAQ
STD/STI at Home Test Kits FAQ
Herpes at Home Test Kits FAQ
Hepatitis B & C Test at Home Test Kits FAQ
Wellness at Home Test Kits FAQ
Hydroxychloroquine (HCQ) FAQ
Genital Herpes Q&A FAQ
Zerviate Eye Drop Allergy Prescription FAQ
Who is the Simple 2 test suitable for?
The Simple 2 test is for anyone who is sexually active and wants a complete overview of their sexual health by testing for chlamydia and gonorrhea.
Who is the Basic 3 test suitable for?
The Basic 3 test is for anyone who is sexually active and wants a complete overview of their sexual health by testing for chlamydia, gonorrhea and trichomoniasis.
Who is the Standard 5 test suitable for?
The Standard 5 test is for anyone who is sexually active and wants a complete overview of their sexual health by testing for chlamydia, gonorrhea, syphilis, HIV and trichomoniasis.
Who is the Complete 10 test suitable for?
The Complete 10 test is for anyone who is sexually active and wants a complete overview of their sexual health by testing for chlamydia, gonorrhea, syphilis, HIV, herpes simplex I & II, ureaplasma, mycoplasma, gardneralla and trichomoniasis.
Why do I need to activate my test?
Activating the test connects you to the unique alphanumeric barcode within your test kit. The laboratory cannot process your sample if the test kit is not activated and linked to you.
Are there medical professionals involved in the process?
We have a team of physicians who will review your order and results. Our nursing team is on standby throughout the testing process and, if you test positive, you will receive a call to discuss your results and treatment options.
When should I collect and return my sample?
Please ensure that the sample is collected before 9am and returned immediately using the carrier method provided within the test kit. Each test includes a prepaid shipping envelope to return your samples to the laboratory.
Please do not collect or return samples on a Friday, Saturday or Sunday.
How is my privacy protected?
Keeping your data secure is important to us. All data is completely anonymized to ensure that your privacy is maintained throughout the process. We will not share your information with any third party.
All samples are disposed of following analysis.
How accurate is the testing process?
Your samples are processed in the same labs used by primary care providers, hospitals and government schemes.
Our laboratories are CLIA approved and CAP-accredited, which are the highest levels of accreditation.
Tests kits are manufactured within our ISO 1385 accredited facility, the highest level of accreditation for medical devices.
